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Privacy Policy

We believe you should understand exactly what data we collect, why, and how. This is written in plain English — not legalese. Applies to all 54 African countries we serve.

Last updated: March 2026Applies to: getnexus.africa🌍 All 54 African nations

⚡ TL;DR

✓We only collect what we need to run the platform
✓We never sell your data to anyone
✓Your ID is only used to verify you, then deleted
✓You can download or delete your data anytime
✓Mobile money payouts require only your phone number
✓No advertising trackers — ever
✓Country detection is server-side — no GPS, no stored IP
✓KDPA, POPIA, NDPR and GDPR compliant where applicable

What we collect

Information you provide

  • Name, phone number, email address
  • Skills, bio, and work experience
  • Government ID documents (for worker verification only)
  • Work submissions and task content
  • Mobile money number for payouts (M-Pesa, MTN MoMo, Airtel Money, Orange Money, etc.)
  • Country of residence and preferred language

Information collected automatically

  • IP address and device type
  • Country inferred from IP (used to show local currency — we do not track precise location)
  • Pages visited and time spent on the platform
  • Task completion and earnings data
  • Communication timestamps (not content)

How we use your data

Platform operation

  • Matching workers to tasks using AI
  • Processing mobile money payouts across Africa
  • Verifying worker identities
  • Detecting your country to display local currency (KES, NGN, GHS, ZAR, etc.)
  • Calculating and displaying reputation scores
  • Sending email or WhatsApp notifications about tasks and payments

Platform improvement

  • Improving our AI matching algorithms
  • Training AI on African language data (Swahili, Yoruba, Amharic, Hausa, Zulu, French, Arabic, and more)
  • Detecting fraud and abuse
  • Analyzing platform performance across regions
  • Understanding how workers and clients use Nexus

Who we share data with

We share data with

  • Clients — your first name and skills when reviewing approved submissions
  • Supabase — our database provider (stores your profile and task data)
  • IntaSend — processes M-Pesa payouts in Kenya (receives your phone number)
  • Mobile money operators — MTN MoMo, Airtel Money, Orange Money, Telebirr, etc. (where available, receives phone number only)
  • Resend — sends transactional emails (receives your email address)
  • Anthropic/Claude — AI quality checks (receives task content only, not personal data)
  • IP geolocation providers — used server-side to detect your country for currency display (your IP is not stored long-term)

We never

  • Sell your personal data to third parties
  • Share your phone number with clients
  • Use your ID documents for anything other than verification
  • Show your full name or contact details publicly
  • Share your data with advertisers — Nexus has no ads

Cross-border data

Pan-African operations

  • Nexus operates across all 54 African nations — your data may be processed in different jurisdictions
  • We comply with the Kenya Data Protection Act 2019 (KDPA)
  • We respect Nigeria's NDPR, South Africa's POPIA, and EU GDPR where applicable
  • Cloud infrastructure is managed with a preference for African or adequately-protected regions
  • Cross-border transfers use standard contractual clauses or equivalent safeguards

Your rights

You have the right to

  • Download a copy of all your data (request via Settings > Privacy)
  • Correct inaccurate information in your profile at any time
  • Delete your account and all associated data (Settings > Danger Zone)
  • Opt out of marketing communications
  • Withdraw consent for non-essential data processing
  • Lodge a complaint with your local data authority (Kenya: ODPC, Nigeria: NITDA, South Africa: Information Regulator)

Security

How we protect your data

  • All data encrypted in transit (TLS 1.3)
  • Database encrypted at rest (AES-256)
  • ID documents stored in private Supabase storage — not publicly accessible
  • Admin access restricted to authorised team members only
  • Regular security reviews and penetration testing
  • Geolocation lookups done server-side — your IP never leaves our API route

Cookies & tracking

We use minimal cookies

  • Session cookie — keeps you logged in (essential, cannot opt out)
  • Vercel analytics — anonymous page-view data, no personal identifiers
  • We do not use advertising trackers, third-party pixels, or behavioral profiling
  • Country detection uses your IP server-side — no cookie or GPS required

Data retention

How long we keep data

  • Active account data — retained while your account exists
  • Task and earnings history — retained for 7 years (tax & compliance)
  • ID verification documents — deleted 30 days after verification
  • Deleted account data — removed within 30 days (except legal hold)
  • Anonymized analytics — retained indefinitely
  • IP geolocation cache — cleared every 10 minutes (not stored permanently)

Contact us

Privacy questions

  • Email: privacy@getnexus.africa
  • WhatsApp: +254 753 538 594
  • Response time: within 48 hours
  • For data deletion requests, include your email address and reason
  • Nexus is operated from Nairobi, Kenya — serving all 54 African nations

Questions about your privacy?

We respond to all privacy requests within 48 hours.

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