The rules of the
marketplace.

By creating an account, posting a job, claiming a task, or otherwise using the platform, you accept these Terms and our Privacy Policy. If you are using Nexus for a company, you confirm you are authorised to bind it, and "you" means both you and that company.

Who can use Nexus

• You must be at least 18 years old and legally able to enter contracts.
• One account per person. Nominee, duplicate and shared accounts are not permitted.
• Workers complete identity verification before claiming paid tasks.
• You must not be resident in, or acting for anyone in, a country or entity under applicable sanctions.
• We may decline, limit or withdraw access to the platform, or to particular features and countries, at our discretion and without stating a reason.

Availability

• Features, service categories, payment methods and supported countries change as we build. Nothing on the platform is a commitment to keep a feature running.
• We aim for continuous availability but do not promise it. Planned maintenance, provider outages and network failures happen.
• Where a translation of these Terms exists, the English version governs if the two conflict.

We are the marketplace

• Nexus introduces clients to independent professionals, handles matching, runs quality checks, collects payment and sends payouts.
• We are not a party to the contract for the work itself. That contract is between the client and the worker, on the terms of the job brief.
• We are not an employer, employment agency, labour broker or professional services firm, and we do not supervise how a worker performs a task.
• We collect and hold payment as the worker's limited payment agent. Payment to us discharges the client's payment obligation to that worker.
• We do not warrant any worker's skills, licences, tax status or output, beyond stating the verification steps we actually ran.

Workers are independent contractors

• Workers set their own hours, use their own equipment, may work for anyone else including competitors, and are free to decline any task.
• Nothing here creates employment, partnership, agency, joint venture or franchise between Nexus and a worker, or between a client and a worker, unless they separately agree otherwise in writing.
• Workers are responsible for their own taxes, social contributions, licences, permits and insurance in their own country.
• Nexus does not withhold or remit tax on a worker's behalf unless the law of a country requires us to, in which case we will.

Your side of the deal

• Give an accurate brief with enough context, files and deadline to make the work possible. Vague briefs are the single biggest cause of disputes, and a worker is judged against the brief you wrote.
• You must own, or have permission to share, everything you upload — text, images, data, recordings, customer records.
• Payment is collected before work begins and held until you approve. You are not charged until you accept a quote.
• Review deliveries promptly. If you raise nothing within 7 days of delivery, we may treat the work as accepted and release payment to the worker so they are not left unpaid.
• Report a quality problem within 48 hours of delivery. We will arrange a revision at no extra cost or, where that is not workable, a refund.
• Confidential briefs are your responsibility to mark as such. Ask for a direct NDA with the worker where the material warrants one.

What you may not do

• Hire, pay or engage a worker introduced through Nexus outside the platform for 12 months after the introduction. Doing so is a breach, and we may charge a conversion fee of 15% of the value of that off-platform engagement.
• Solicit workers' personal contact details in a brief, or ask them to move the job to another channel.
• Use the platform to build a competing database of professionals, or to recruit for one.
• Post a job you cannot lawfully commission where the worker is, or where the output will be published.

What you get

• A matched, verified professional rather than a shortlist to sift.
• A quality check against your brief before delivery reaches you.
• Ownership of the delivered work once you have paid in full — see intellectual property below.
• One point of contact for disputes, revisions and refunds.

Your side of the deal

• Complete verification honestly. Fake documents, borrowed identities or misstated locations end the account permanently.
• Only claim work you can actually deliver, to the brief, by the deadline.
• Deliver original work. You warrant you have the rights to everything you submit and that it does not infringe anyone else.
• Disclose AI assistance where the brief asks for human-authored work. Passing AI output off as your own writing, design, translation or code is fraud, and it is the fastest route to removal.
• Keep client material confidential. Do not reuse it, publish it, or add it to a portfolio without written permission.
• Communicate through the platform. Off-platform contact removes the protection we can give you if a client refuses to pay.
• Handle your own taxes and any licences your work requires where you live.

How you get paid

• Nexus charges workers 0% commission. You receive 100% of the agreed rate for approved work.
• Approved work targets a payout within 24 hours where a live corridor exists for your country and method. Where one does not, our team pays you manually — it takes longer, and you are still paid.
• The minimum withdrawal is KES 100, converted to your local currency for display.
• Mobile money and bank networks impose their own limits, KYC tiers and cut-offs. A payout we have sent can still sit with the network, and those delays are not ours.
• Payout details must be an account in your own name. We will not send earnings to a third party.
• Referral bonuses are KES 100, paid once the person you referred completes their first task. Self-referrals, duplicate accounts and other manufactured referrals are void, and we may reverse bonuses already paid.

What we may do

• Rank, score and surface your profile using our own criteria, including quality scores, reliability and client feedback. Placement is not guaranteed and is not for sale.
• Withhold, reverse or set off a payment where work was plagiarised, fraudulent, undelivered, or paid for with a reversed or disputed client payment.
• Hold a payout for up to 30 days while we investigate a credible fraud, chargeback or safety concern. We will tell you a hold is in place.
• Reduce or pause the work sent to an account that repeatedly delivers late or below standard.
• Recover an overpayment, duplicate payment or bonus paid in error from your balance or from future earnings.

Nexus does not promise a volume of work, a level of income, or that any task will be offered to you. Earnings depend on demand, your skills, your ratings and your availability.

What we charge

• A 5% service fee on each job, charged to the client and shown in the quote before payment.
• 0% commission on worker earnings.
• No subscription. Nothing is charged for holding an account, browsing, or being matched.
• Payment and payout providers may charge their own fees, and mobile money networks may deduct transaction charges at the receiving end. Those are outside our control and are not refunded by us.
• We may change our fees. Material changes are announced at least 14 days in advance and apply only to jobs posted after they take effect — never retroactively to work already agreed.

How currency works

• The ledger currency is the Kenyan Shilling (KES). Job values, balances and withdrawals are recorded in KES.
• We detect your country from your IP address and display indicative prices in your local currency — NGN, GHS, ZAR, TZS, UGX, RWF, ETB, XOF, MAD, EGP.
• Those local figures are a convenience, calculated at fixed approximate rates. They are not quotes, not live market rates, and not an offer to transact in that currency.
• The binding amount for any job is the KES figure shown on the job itself. If a local display and the KES figure disagree, the KES figure governs.
• Payouts are converted at the rate our payout provider gives us at the time of the transfer, which will differ from the display rate.
• If you believe a price was materially misstated, tell us within 48 hours of payment and we will investigate and correct it.

How money moves

• Client payments are collected by licensed payment providers and held until the work is approved, then released to the worker.
• We are not a bank and do not offer banking, deposit-taking, credit, investment or stored-value services. Balances shown on the platform are records of amounts owed, not deposits, and they earn no interest.
• Providers run their own identity, sanctions and anti-money-laundering checks. They may delay, decline or reverse a transaction on their own rules, and we may have to act on that.
• You must not use Nexus to move money for any purpose other than paying for work — including layering, structuring or disguising the source of funds.

Taxes

• Prices exclude taxes unless stated. Where VAT, digital service tax, withholding tax or a similar charge applies to a transaction, the party the law makes responsible pays it.
• Clients are responsible for any withholding required in their own country and for telling us where it applies.
• Workers are responsible for declaring and paying tax on their earnings.
• We will comply with tax reporting or withholding obligations in any country that imposes them on us, and may ask you for the information needed to do so.

Dormant accounts

• If an account is inactive for 24 months with a balance, we will email the address on file before closing it.
• Unclaimed balances are then handled as the applicable law requires. We do not simply keep them.

Third-party platform rules

• Payments are processed by licensed providers. Their terms and their identity checks apply to you in addition to ours, and they can decline or reverse a transaction on their own rules.
• Mobile money networks impose their own wallet limits, KYC tiers and cut-off times. A payout inside our target window can still sit with the network.
• Where you reach us through a third party — email, WhatsApp, an app store, a browser — that provider's terms govern that channel, not us.
• AI providers used for matching and quality checks receive task content only. We do not send them identity documents, payout details, or your phone number.

AI runs three jobs on the platform: it reads a brief and picks a match, it assists workers while they work, and it scores submissions against the brief before delivery.

What that means for you

• A quality score is our assessment, produced with automated help. It is not a certification, a guarantee of fitness, or professional advice.
• AI output can be wrong. A passing score does not transfer responsibility for the work to us, and a failing score does not by itself prove a worker was at fault.
• We may re-run checks, hold a delivery, or return work to a worker before you see it.
• Where an automated check materially affects your account, you may ask a person to review it — email us and we will look at it ourselves.
• We do not send identity documents, payout details or phone numbers to AI providers. They receive job and submission content only.
• We may use platform data, including briefs and submissions in aggregated or de-identified form, to improve matching and quality checks. Client-confidential material is not published, sold or shown to other users.

Work delivered through Nexus

• On full payment, all rights in the delivered work transfer to the client, worldwide and for the full term, unless the brief says otherwise in writing.
• Until full payment, the worker retains those rights and the client has no licence to use the work. Using unpaid-for deliverables is infringement.
• Workers waive moral rights to the extent the law allows, and where it does not, agree not to assert them in a way that blocks the client's ordinary use of the work.
• Workers warrant the work is original, licensed, or in the public domain, and that any stock, font, sample or model release needed has been obtained.
• Neither party may name the other as a client or customer in marketing without permission.

Your content

• Material you upload stays yours. You grant Nexus a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, display and process it as far as running the platform requires, including passing it to a matched worker and to our quality-check systems.
• That licence ends when you delete the content, other than copies retained in backups or where a law requires us to keep them.
• Feedback and suggestions you send us we may use freely and without payment.

Our property

• The platform, its software, design, brand, copy, matching logic, quality-scoring systems and language models are ours or our licensors'.
• You may not copy, scrape, frame, decompile, benchmark for publication, or build a derivative service from any part of it.
• Nothing here grants you a licence to the Nexus name or logo.

• Spam, phishing, malware, credential harvesting, or anything designed to deceive a recipient about who sent it
• Content that defames, harasses, threatens, or sexualises any person — and any content at all involving minors in a sexual context
• Work that infringes copyright, trademark, database or design rights, or that breaches someone else's confidence or NDA
• Election disinformation, coordinated political manipulation, fake reviews, or astroturfing in any country
• Impersonating a person, business, government body or Nexus itself, including forged credentials or fabricated locations
• Circumventing platform payment — paying or accepting payment for introduced work outside Nexus
• Scraping, bulk extraction, reverse engineering, or automated claiming of tasks by bot or script
• Multiple or nominee accounts, referral self-dealing, or manipulating quality scores and reputation
• Anything unlawful where the client is, where the worker is, or where the work will be published — the strictest of the three applies
• Work for, or payment to, a person or entity under applicable sanctions

We may remove content, cancel a job, freeze funds involved, suspend accounts, and report to the authorities where the law requires or where we judge there is a genuine risk of harm. Where a job breaches this section, the client is not entitled to a refund of fees already incurred.

How we handle a problem

• Raise it within 48 hours of delivery, with specifics: what the brief asked for and what arrived.
• Revision comes first. Most disputes are a brief-versus-delivery mismatch and are fixed in one pass.
• Where revision will not resolve it, we refund in full or in part, to your original payment method or as platform credit at your choice.
• Refunds are not available for work delivered to the brief because your requirements changed afterwards, or for a brief that omitted something material.
• We decide disputes on the brief, the submission, the quality check and both parties' messages. Our determination is final as between users of the platform.
• Raising a chargeback instead of contacting us delays everything and may suspend the account while the provider investigates. Repeated chargeback abuse ends access.

Formal disputes with Nexus

• Email legal@getnexus.africa with "DISPUTE" in the subject line and a description of what you want. We will engage in good faith for 30 days.
• If it is unresolved after that, either party may refer it to arbitration under the governing-law section below.
• Both parties keep the right to seek an injunction from a court to stop misuse of intellectual property or confidential information.
• To the extent permitted by law, claims are brought individually. No class, collective or representative proceedings.
• Any claim must be brought within 12 months of the events giving rise to it, or as soon after as your local law allows if it requires longer.

When we may suspend or close an account

• A breach of these Terms or of the prohibited-uses section.
• Fraud, impersonation, forged verification, or manufactured referrals and reviews.
• Repeated late, plagiarised or below-standard delivery.
• Attempts to bypass platform payment or to poach the network off-platform.
• Credible reports of harassment, abuse or threats.
• A legal requirement, a valid court or regulator order, or a sanctions match, in any country where we operate.
• Where we reasonably believe there is a risk to other users, to the platform, or to us — in which case we may act immediately and explain afterwards.

What happens to money and work

• Work in progress is stopped. Clients are refunded for work not delivered; workers are paid for work already approved.
• Funds connected to a suspected fraud may be held for up to 30 days while we investigate, and we may set off losses we have suffered against them.
• Legitimate balances are paid out once an investigation closes. We do not confiscate earnings for work that was actually delivered and approved.

Appeals and closing your own account

• Appeal by emailing support@getnexus.africa within 7 days. A different person to the one who made the decision reviews it.
• You can close your account at any time from Settings. Obligations already incurred — payment for delivered work, confidentiality, non-circumvention, indemnity — survive closure.
• We may keep records after closure where law, tax or fraud prevention requires it. See the Privacy Policy for how long.

The platform is provided "as is" and "as available". To the fullest extent the law allows, we exclude all implied warranties, including merchantability, fitness for a particular purpose, non-infringement and uninterrupted availability.

Specifically, we do not warrant

• That any worker's output will meet your commercial expectations, or that any client will approve a worker's submission.
• That a quality score, match, reputation figure or price display is accurate or complete.
• That the platform will be uninterrupted, secure, or free of errors, or that data will never be lost.
• The performance of third parties — payment providers, mobile money networks, banks, hosting, email or AI providers.
• Any volume of work, level of earnings, or business outcome.

What we are not liable for

• The quality, legality, accuracy, timeliness or fitness of work delivered by a worker, or of a brief given by a client.
• Indirect, incidental, special, consequential or punitive loss; lost profit, revenue, goodwill, data or business opportunity, however caused.
• Losses from mobile money or bank delays, outages, provider decisions, or currency-conversion display differences.
• Anything arising from your breach of these Terms, or from a dispute between a client and a worker that we are not party to.

Our cap

• Our total aggregate liability arising from or connected to these Terms is limited to the greater of the platform fees you paid Nexus in the 3 months before the claim, or KES 5,000.
• This cap applies across all claims taken together, in contract, tort, statute or otherwise, and survives termination.
• It does not apply to death or personal injury caused by our negligence, to our own fraud or fraudulent misrepresentation, or to any liability that cannot lawfully be limited.

Your indemnity to us

• You will indemnify Nexus and our team against claims, losses and reasonable legal costs arising from: content you posted or uploaded; work you delivered or commissioned; your breach of these Terms; your tax obligations; and any third-party rights you infringed.
• We will tell you promptly about a claim, give you reasonable control of the defence for claims covered by this indemnity, and not settle it without your consent unless we must to comply with the law.

• We may update these Terms. Material changes are notified by email and in-app at least 14 days before they take effect.
• Changes required by law, a regulator, or to close a security or fraud risk may take effect immediately, and we will explain why.
• Continued use after the effective date is acceptance. If you do not accept a change, stop using the platform and close your account — you will still be paid for approved work.
• We keep the version number and date at the top of this page so you can tell what you agreed to.
• We may add, change, price, restrict or withdraw features, service categories, payment methods and countries at any time.

Which law applies

• These Terms and any dispute under them are governed by the laws of Kenya, where Nexus is operated from.
• The courts of Nairobi County have non-exclusive jurisdiction, subject to the arbitration agreement below.
• This choice does not deprive a consumer of the protection of mandatory rules in their own country of residence.

Arbitration

• After the 30-day good-faith period, an unresolved dispute is referred to final and binding arbitration seated in Nairobi, Kenya, before a single arbitrator, under the Arbitration Act, 1995 and the rules of the Nairobi Centre for International Arbitration.
• The language of the arbitration is English. Each party bears its own costs unless the arbitrator decides otherwise.
• Either party may still apply to a court for urgent interim relief.
• Where mandatory local law gives a consumer the right to be heard in their own courts, that right prevails over this clause.

Country-specific notes

• Data protection: the statute and regulator listed for your country below apply to how we handle your data, alongside the Privacy Policy.
• Consumer law: statutory guarantees, cooling-off and complaint rights in your country apply to you as a consumer regardless of anything here.
• Labour law: nothing in these Terms is intended to create employment. Local tests still apply and we will comply with a competent authority's finding.
• Payments: mobile money and banking rules in your country govern the transfer itself, including limits and KYC tiers.
• Content: a job must be lawful in the client's country, the worker's country, and any country of publication.

• Entire agreement: these Terms, the Privacy Policy and the terms shown on a specific job are the whole agreement between us on this subject.
• Severability: if a clause is unenforceable in a country, it is narrowed to the minimum extent needed, or severed for that country only. Everything else stands.
• No waiver: not enforcing a right once does not waive it.
• Assignment: we may assign or transfer these Terms in a reorganisation, financing or sale of the business. You may not assign yours without our written consent.
• Force majeure: neither party is liable for failure caused by events beyond reasonable control — network or power failure, provider outage, natural disaster, civil unrest, or government action.
• Notices: we contact you at the email on your account; you contact us at the addresses below. Email counts as writing.
• Third parties: nobody other than you and Nexus has rights under these Terms.
• Survival: sections on payment, intellectual property, confidentiality, non-circumvention, disclaimers, liability, indemnity and dispute resolution survive termination.

• Legal and Terms questions: legal@getnexus.africa
• Account, payment and dispute support: support@getnexus.africa
• Privacy and data requests: privacy@getnexus.africa
• WhatsApp: +254 753 538 594
• Response time: 5 business days for legal enquiries, faster for account issues.
• Formal notices: include "LEGAL" or "DISPUTE" in the subject line so they are routed correctly.
• Operated from Nairobi, Kenya, serving all 54 African countries.