Terms of Service

About Nexus

Nexus is an AI-powered platform connecting verified African professionals with businesses that need virtual assistance, accounting, graphic design, photography, social media management, writing, data entry, video editing, web development, customer support, translation, podcast editing, tutoring, and related services. We operate across all 54 African nations. By creating an account or using our services, you agree to these Terms.

Worker Terms

If you use Nexus as a worker:

• You must be at least 18 years old to create an account.
• You agree to complete ID verification before claiming paid tasks.
• You are an independent contractor, not an employee of Nexus.
• You are responsible for the accuracy and quality of your work submissions.
• You agree not to submit AI-generated content as original human work unless the task explicitly permits it.
• Earnings are paid via mobile money (M-Pesa in Kenya; MTN MoMo, Airtel Money, Orange Money, and others as they go live per country) within 24 hours of task approval. Nexus is not responsible for mobile network or operator delays.
• Workers outside Kenya may have payouts processed manually while local integrations complete — you will always be paid.
• Repeated low-quality submissions may result in account suspension.
• You may not create multiple accounts. If detected, all accounts may be permanently banned.
• Nexus charges 0% commission to workers. We charge clients separately.
• Referral bonuses are paid in KES after your referee completes their first task. Local currency display is approximate.

Client Terms

If you use Nexus to post tasks:

• You agree to provide accurate task descriptions and sufficient context.
• You may not post tasks that require illegal, harmful, or deceptive content.
• Payment is collected before work begins. You will not be charged until you approve a quote.
• If you are unsatisfied with delivered work, contact us within 48 hours. We will revise at no extra cost or issue a refund.
• Nexus charges a platform fee on each task. This is shown clearly in your quote.
• You may not contact or attempt to hire workers directly, bypassing the platform.
• Task content you upload must be yours to share, or you must have permission to share it.
• Nexus is not liable for downstream use of translated, transcribed, or otherwise processed content.
• Prices are displayed in your local currency for reference. The binding payment amount is in KES (Kenyan Shillings) unless otherwise agreed.

Prohibited uses

You may not use Nexus to:

• Post tasks requiring the creation of spam, phishing content, or malware
• Request content that defames, harasses, or threatens individuals
• Request content that infringes on intellectual property rights
• Generate disinformation, fake reviews, or manipulative political content
• Circumvent platform payment — direct payments to workers are prohibited
• Scrape or extract data from the platform without written permission
• Use automated bots or scripts to claim tasks or manipulate the system
• Create fake accounts or misrepresent your identity or location
• Exploit currency conversion display to misrepresent agreed payment amounts

Intellectual property

• Work product delivered through Nexus belongs to the client upon payment, unless otherwise agreed in writing.
• Workers retain no rights to submitted work once payment is processed.
• Content you upload to the platform (for translation, transcription, etc.) remains yours.
• Nexus owns all platform technology, branding, and AI systems — including our pan-African language models.
• You may not copy, modify, or redistribute Nexus platform code or design.

Payments & refunds

• All binding payment amounts are in Kenyan Shillings (KES). Local currency amounts shown on the platform are indicative conversions only.
• Payments are processed through IntaSend. You agree to IntaSend's terms when completing payment.
• Refunds are available within 48 hours of delivery if work does not meet agreed specifications.
• Nexus does not offer refunds for tasks completed to specification, even if your business needs change.
• Worker payouts are processed via mobile money within 24 hours of task approval (Kenya M-Pesa is live; other countries queued as local integrations roll out).
• Disputed payments are resolved at Nexus's sole discretion, with input from both parties.

Currency & pricing

• Nexus detects your country server-side from your IP address to display indicative local currency prices (NGN, GHS, ZAR, TZS, UGX, etc.).
• Local currency amounts are approximate and for display only — the binding price is always in KES.
• Exchange rates used are fixed approximations and may not reflect real-time market rates.
• Currency display does not create any obligation on Nexus to process payments in that currency.
• If you believe a price was misrepresented, contact us within 48 hours of payment.

Privacy

Your use of Nexus is also governed by our Privacy Policy. By using Nexus, you agree to our collection and use of data as described in the Privacy Policy, including server-side IP geolocation for currency detection.

Account suspension & termination

Nexus may suspend or terminate your account if:

• You violate these Terms or our community guidelines
• Your account is found to be fraudulent or impersonating another person
• You repeatedly submit low-quality or plagiarised work
• You attempt to circumvent platform payments
• We receive credible complaints of harassment or abuse
• We are required to do so by law or a valid court order in any jurisdiction where we operate
• You may appeal suspensions by emailing support@getnexus.africa within 7 days.

Limitation of liability

• Nexus provides the platform "as is" without warranties of any kind.
• We are not liable for the quality, accuracy, or fitness of work delivered by workers.
• We are not liable for data loss, service interruptions, or third-party service failures (including mobile money operator outages).
• Our total liability to you shall not exceed the amount you paid Nexus in the 30 days before the claim.
• We are not liable for indirect, consequential, or punitive damages.
• We are not liable for losses arising from currency conversion display discrepancies.
• Some jurisdictions do not allow liability limitations — these limits apply only to the extent permitted by local law.

Changes to these terms

We may update these Terms from time to time. We'll notify you by email and in-app notification at least 14 days before material changes take effect. Continued use of Nexus after the effective date constitutes acceptance of the updated Terms.

Governing law

These Terms are governed by the laws of Kenya. Any disputes arising from these Terms shall be resolved in the courts of Nairobi County, Kenya, unless required otherwise by applicable law in your jurisdiction. Nothing in these Terms limits your statutory rights under local consumer protection or labour laws in your country.

Contact

For questions about these Terms:

• Email: legal@getnexus.africa
• WhatsApp: +254 753 538 594
• Response time: within 5 business days
• For urgent legal matters, include "LEGAL" in your subject line